Sacramento State Housing Community Guide 2025-2026 - Flipbook - Page 22
Mail and Packages (Hornet Mail Center)
University Housing Services (UHS) will receive mail and packages for residential students, but UHS is unable to send outgoing mail or packages and UHS is unable
to forward mail or packages.
Mail and packages for residential students are logged in daily and usually within 72 hours of delivery (unless the Hornet Mail Center is scheduled to be closed).
Once a package or letter mail is logged, a resident will receive an email notification about the package/mail and instructions for pick-up. Residents should wait
until they receive this email and then bring their OneCard to pick up their package or letter mail. During the Academic Year, packages can be picked up at the
Hornet Mail Center, located in Riverview Hall, and letter mail can be picked up at the Front Desk of the recipient’s residence hall. During the Summer, all packages
and letter mail can be picked up at the Hornet Mail Center.
Once logged, mail and packages will be considered “overdue” after 14 days and will be considered “abandoned mail and packages” after 30 days (see “Abandoned
Mail and Packages” for more details).
If mail or packages arrive damaged, it is the responsibility of the student to address with the carrier and/or vendor. If the mail or package does not arrive to the
Hornet Mail Center (is not logged in by staff), the mail or package should be considered “lost” and it is the responsibility of the student to address with the carrier
and/or vendor.
The Hornet Mail Center and North Village Front Desks will not accept the following:
• Mail and Packages for students that moved out of the residence halls already (we will not hold mail or packages)
• Flowers or plants
• Balloons
• Perishable packages (Medical supplies are the only exception. Residents are highly encouraged to consult with the Assistant Director for Housing Business
Operations if expecting perishable medical supplies.)
• Food deliveries or grocery items (i.e., DoorDash, Postmates, Uber Eats, Amazon Fresh, Hello Fresh, Instacart, etc.)
If any of the above are unintentionally accepted by staff (due to concealed packaging), University Housing Services is not responsible for keeping perishable
packages or deliveries fresh and may have to dispose of the package/delivery.
Pranks
University Housing Services is committed to creating a safe, respectful, and inclusive living environment. Pranks, practical jokes, or any acts intended to startle,
embarrass, inconvenience, or harm others is strictly prohibited in all residential communities, including dining commons and surrounding common areas within
North Village.
While often seen as harmless fun, pranks can have serious and unintended consequences. Pranking or playing a practical joke on another person can lead to injury
or trigger medical emergencies, prompt inappropriate behavior, or acts of retaliation that can harm or cause physical damage to the residence hall. Pranks can
embarrass, humiliate, or traumatize others. Pranks often create a disturbance to other in the community causing frustration, mistrust, or escalate into retaliation
from those harmed. Many pranks actually violate University Housing Services and Campus noise, harassment, privacy, and safety policies; which may lead to more
severe student conduct outcomes.
All guests and visitors are subject to University Housing policies. If a guest engages in prank-related behavior, the resident host may be held accountable and may
risk at minimum lose guest privileges.
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